I’ve added a couple new items to my fundamental lessons I have learned from working in informational technology article. Periodically, the list gets updated, but I thought I’d elaborate on the two new items.

1. If you aren’t happy with what you are doing, nothing else matters.  All your successes will lack value. 

Saying “this should go without saying” should go without saying, but honestly, this should go without saying.  There are basic needs you must fulfill to be happy:

  • food
  • shelter
  • family

That’s an unordered list.  Employment provides money to make these things possible.  Those three simple items make you happy.  Your job can add to your satisfaction and overall happiness if it’s something you enjoy.  If it isn’t, no matter how successful you are at work, it will always seem like work and there will be no satisfaction.  This will creep into your productivity and lessen your long-term potential and overall happiness.  So, keep your day job, but be on the look for one that may make you more satisfied.

26. when asked, worker bees will complain about bureaucracy.  The powers-that-be will swing the pendulum and reduce the required artifacts.  Generally, the artifacts are good.  It’s the process to get milestones approved that is bad.  Process improvement should be about improving the transition of phases, but it never is.

This one is a bit less philosophical.  Ask any front-line worker and they will always respond there is too much red-tape in the way of just getting the job done.  Unfortunately, that’s not an opinion that’s taking in the full context of the problem.

Process provides the community morals for the IT world.  It tells us what is acceptible in our society, allowing us to improve and grow without recreating past crimes.  It defines acceptable behavior.  It further allows us to indoctrinate new citizens into our group, clearly laying out our beliefs and traditions.  Reducing or eliminating process is a kin to revoking all the laws of the land. 

No one likes paying taxes, but we do because without them we’d have no roads.  And without roads, each time we stepped out of our house, every one of us would be finding a new way to drive to work.  It’d be chaos.  The same goes with process.  Without process, every team or individual would define a new way they would deliver their work.  There would be no agreement or standards.

What people really mean when they want to cut down on bureaucracy is that the process is too rigid, not serving as a guideline and decision approvals are either too involved or not delegated low enough to be efficient.  What they mean is that leadership needs to trust their teams with important decisions and provide steering oversight on decisions, not without complete authority.

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